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Ice makers · Gateway to Terrace Creek
No ice since an outage, a bin of hollow cubes, or water dripping under the freezer? We repair ice makers built into refrigerators across Mountlake Terrace, checking the module, fill tube and inlet valve with a meter.
Booking
Tell us the machine and what it is doing, then where to come. We call back to set a two-hour window, Monday through Saturday.
Prefer to talk? (425) 905-3879 · Mon–Sat 8 a.m.–7 p.m. · Sunday closed
Ice makers · Mountlake Terrace
The November 19–20, 2024 bomb cyclone left over 70,000 customers of Snohomish County PUD in the dark at its worst, and some Mountlake Terrace kitchens sat without power long enough for freezers to start thawing. When the lights came back, most refrigerators went right on cooling, yet a good number of ice makers did not. Some had stopped mid-cycle with a half-filled mold that then froze in place; others lost their spot in the harvest sequence, or their fill tubes iced over as the freezer recovered with water still sitting in the line. Owners kept calling for weeks, many having assumed the ice would come back by itself. The calls came from 1950s houses in Gateway and condos off 220th Street SW alike, and the restart trouble looked much the same.
Away from storms, ice makers here fail in a few predictable ways. The water inlet valve, shared with the dispenser on many models, can weaken until it only trickles, which makes small or hollow cubes and lets water freeze in the fill tube. With water this low in minerals, scale rarely blocks that valve, and a weak fill usually traces back to a clogged screen or low supply pressure instead. The ice maker module can lose its motor or its thermostat. An evaporator fan that drags will starve the ice maker of cold air even when the freezer feels fine. Take a bottom-freezer in a 1980s condo that stops making ice and leaves one fused block in the bin. The technician thaws the fill tube, meters the inlet valve coil, replaces the valve, and watches a full harvest drop.
Symptoms
| What you notice | Usually behind it | What we do on the visit |
|---|---|---|
| No ice since the power went out | Module stalled mid-cycle or a frozen fill tube | Thaw the tube, reset the module, watch it harvest |
| Small, hollow or clumped cubes | Weak inlet valve or a partly clogged screen | Measure the fill, meter the valve coil, check line pressure |
| Water leaking under the freezer | Cracked fill cup or a valve that drips | Trace the leak, replace the valve or reseat the tube |
| Arm up or switch off, bin empty | Shutoff arm or sensor left off, or a failed module | Check the shutoff setting, then test the module motor |
| Freezer cold but ice comes slowly | Weak evaporator fan or frosted coil limiting cold air | Check the fan and defrost system before blaming the ice maker |
Calls in Mountlake Terrace
Gateway · French-door after the outage
After the windstorm, a French-door refrigerator in a Gateway home cools normally, but its ice maker never cycles again. The technician finds the mold filled with solid ice and the module stalled with its ejector halfway through a turn. A reset does nothing, the module motor reads open on the meter, and a new ice maker module goes in from the van.
220th Street SW · dispenser and ice together
Cubes stop dropping, and the water dispenser slows to a thin stream at the same time. The two share a single inlet valve, so the technician checks the supply first and finds the household shutoff only half open. With full flow restored, the valve coil still reads weak on the meter, so the valve is replaced and the dispenser and ice maker are tested together.
Terrace Creek Park · water under the freezer
In a modest house by Terrace Creek Park, the owners keep finding a thin sheet of ice on the freezer floor and a drip below the door. The technician pulls the ice bin, follows the frozen trail back to a fill cup that cracked, and sees water missing the mold on every fill. The fill cup is replaced, the tube is thawed, and the next cycle lands cleanly.
On the visit
The first step is confirming whether the problem is the ice maker or the freezer around it. The technician reads the freezer temperature, since an ice maker needs real cold to cycle, and checks that the shutoff arm or switch is on. Next comes the water: the household supply valve, the line behind the refrigerator, and the inlet valve coil on the meter, then a timed fill into the mold. The fill tube is inspected for ice where it enters the freezer. On the module, the motor, the thermostat and the heater that frees the cubes each get tested, and the technician runs a forced harvest where the model allows. If the evaporator fan or defrost system turns out to be behind the trouble, that is named plainly. Then comes the written price; nothing is swapped without your approval.
The ice makers we open in Mountlake Terrace sit mostly in Whirlpool, GE, Frigidaire, KitchenAid and Kenmore refrigerators, with LG, Bosch, Café and Electrolux common in newer French-door models and the Town Center buildings. Built-in Thermador and Miele units appear in a few remodeled kitchens. Condo and apartment refrigerators frequently belong to the owner or landlord, so tell us whose approval the repair needs. We do not service standalone or commercial ice machines, or wine coolers. We also check whether the maker’s warranty on the refrigerator still applies and tell you before any work. The $85 charge for the diagnosis is not added on top of an approved repair, since it is already counted within that price, and when you decline the repair, $85 is the total.
FAQ
Power loss can freeze the ice maker mid-cycle, let water ice up in the fill tube, or leave the module confused about where it stopped. Following the windstorm in November 2024, we saw all three. Sometimes a reset brings it back; often the tube needs thawing or the module motor has failed. The technician tests each before replacing anything.
No. We work on ice makers built into refrigerators, including those in French-door, side-by-side, bottom-freezer and top-freezer models. Standalone undercounter units, countertop ice makers and commercial ice machines are outside what we offer. If your refrigerator’s ice maker is the issue, we cover the module, the inlet valve, the fill tube and the freezer conditions around it.
Small or hollow cubes usually mean the mold is not getting a full fill. In Mountlake Terrace, scale rarely causes it because the water is very soft, so we look at the inlet valve screen, a partly closed household shutoff, a water line pinched when the refrigerator was pushed back, and a weak valve coil. A timed fill shows how much water arrives.
Mostly in good ways. Water this soft, roughly 12.5 ppm, leaves almost no mineral crust in the valve, the fill tube or the mold, so scale is rarely what breaks here. What does cause trouble is debris caught in the inlet screen and fill tubes that freeze when the valve drips or the freezer runs too cold.
Usually not. The ice maker module, the inlet valve and the fill tube are separate parts, and on most refrigerators any of them can be replaced without touching the rest. The exception is when the ice maker is failing because the refrigerator itself is failing, in which case we explain what we found and how the written price compares with replacing the refrigerator.
Often, yes. The technician thaws the tube and then looks for the reason it froze, such as a dripping inlet valve, a freezer set too cold, or a gap where warm air enters. If the cause is fixable without a new part, the visit ends there. If the valve is leaking, it gets replaced so the tube does not freeze again.
More repairs in Mountlake Terrace
Parts behind these calls
Book the $85 diagnostic visit
In Mountlake Terrace, an ice maker diagnosis costs $85, which goes into the price of a repair you approve or stands alone as the bill when you decline.